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Cracow City Tours

Rules & privacy

Hostel rules:

  • We do not accommodate stag dos, hens nights or any type of school groups (if you booked with us and you’ll be one of those we will decline to accommodate you and charge you for the whole stay). We refuse accommodation to group bookings of more than 6 people.
  • By making a reservation with your credit card you agree that in the event that you cancel your reservation less than 48 hours from your agreed check-in time or that you fail to arrive by your agreed check-in time, you authorise the travel services provider to charge your credit card without further reference to you an amount not exceeding one night's charge in the case of accommodation or such amount as may be set out in the service provider's terms and conditions in the case of non-accommodation product.
  • The hostel is non-smoking area however you can smoke on a balcony area.
  • Between 10 PM and 6 AM people who are not our guests or members of staff can’t be in the hostel area
  • All the unnecessary damage ( such as results of heavy drinkingJ) is being covered by the ones that caused it.
  • All nights of accommodation must be paid for on arrival
  • The Greg&Tom Hostel Management and Staff reserve the right to refuse accommodation to anyone or end their stay before the reservation finishes if standards of behaviour are not met, in cases such as this no money will be refunded to the guests.
  • People can not share one dorm bed.
  • In case of any kind of property damage, we have a right to charge your credit card, to cover incurred losses.

AGE RESTRICTION : between 18 and 40 - we keep the right to REFUSE guests outside this age bracket ! ! !

Cancellation policy


Cancellation conditions of reservations coming through external online booking companies. Your credit card will be charged ONLY:

  • In cases of "no show"
  • If you cancel or change the date of your reservation with less than 48hrs notice. (i.e. after midday on the day before you are due to arrive). The amount charged will be the total of the first night of your reservation. You will also lose the your deposit which is nonrefundable.

Cancellation conditions of reservations made via telephone, email or directly with the hostel.

In cases of no show we won’t refund any money. You need to contact us about any slight alter to your booking in more than 48 hours notice.

Cancellation conditions of your stay while already in the hostel.

You have the right to shorten your stay in our hostel but just before fulfilling the payment. We don’t refund the money in case any booking changes.

After payment we do not refund money.

AGE RESTRICTION : between 18 and 40 - we keep the right to REFUSE guests outside this age bracket ! ! !

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